RETURN FORM
IMPORTANT:
Returns for exchanges are 180 days. Returns for store credit or refunds MUST be postmarked within 90 days of order receipt date.
Select items that include warranty returns MUST be returned within appropriate date range of purchase date.
TIP: Please measure your finger size by visiting our ring sizer page.
You may print (or hand write) and complete this RMA return authorization form. Please write clearly. NOTE: There are NO exchanges or refunds granted on earrings, body jewelry, or e-gift certificates.
Return Reason (check one):
[ ] Exchange for _______________________________________ within 180 days. (NO extra fees).
[ ] Same Style Item [ ] OR Different Style: ITEM # ________________ (equal or lesser price)
[ ] Store Credit - within 90 days. (NO Restocking Fees).
[ ] Refund - within 90 days. Restocking fee may apply (unless defective or sent in error)*.
[ ] I Purchased an item with a Warranty Guarantee Replacement. This protection plan only covers items that are damaged from normal wear and tear. We DO NOT cover lost, stolen, stained, resized, or altered items. Our warranty guarantee covers a one time FREE same size replacement exchange of your style ring within warranty range of purchase date.
Return Reason Explanation: _____________________________________________________________________
_______________________________________________________________________________________________
My Order ID Number: ____________________________________ Order Date: ____________________________
Buyer's First Name: _________________________________ Last Name: _________________________________
Email Address Used to Place Order: _______________________________________________________________________
Today's Date: _________________________________
Seller Savings Direct
(R. Ramos - Returns Dept.)
P.O Box 907
Hartsdale, NY 10530 (USA)
(See next section for return instructions)
RETURN INSTRUCTIONS:
RETURN TIP:
We highly suggest that you use USPS First Class service with tracking. Note: Please be advised, your return may take some time to get back to us, so if you need it fast, we suggest re-ordering and send it back for a refund instead of an exchange or send the exchange back with your own postage tracking service.
EXCHANGING RING SIZES: Please note that exchanges are limited to (2) two returns maximum. Please note that half sizes are very slight in difference. If the ring is simply "slightly" small or "slightly" big or "slightly uncomfortable", then a half size may be suggested. If the ring is too tight to fit properly or too loose, then one or more full sizes is suggested. Please see the "ring sizer page" on our web site.
GENERAL SHIPPING NOTICE:
As per the terms and conditions of the return policy, customers are responsible for all postage handling and/or fees associated with the initial return back to our warehouse. We will however ship any exchanges back to you free of charge via standard economy mail (USA 7-14 business days / International 3-6 weeks).
RETURN SHIPPING CREDIT: (For defective items, or products sent by staff in error).
For store errors and defective items under 3 ounces, we will issue you a $3.00 return shipping credit upon return of your item within 90 days of receipt. For heavier items over 3 ounces, we will issue $0.50 per additional ounce. IMPORTANT: We DO NOT cover reimbursement for additional costs if you choose to expedite or add optional delivery options to your return shipment.
WARRANTY PROTECTION POLICY:
Items that have a warranty protection plan policy cover a one time free same size and style exchange replacements only. NOTE: If we do not have a replacement available in stock, we will contact you and/or a store credit may be issued. Store credits are valid for one year term once they are issued. This warranty DOES NOT cover lost or stolen items, and this plan DOES NOT cover damage due to resizing, customization alterations or stains made by the customer. This warranty promise lasts as long as we are in business. As of 2024, all purchases made in 2024 have an included 5 year warranty. All previous warranties (before 2024) were one year only.
*ADDITIONAL INFORMATION ABOUT REFUNDS:
*For refunds only, there is a 20% restocking fee and non-refundable shipping costs. If you choose an "exchange" or "store credit" then the restocking fee is waived and will NOT be deducted. *Please note: Store web site credit will be sent to the email address you used to make your original purchase. Please measure your finger size by visiting our ring sizer page.
Seller Savings Direct
(D.Finelli - Returns Dept.)
P.O Box 907
Hartsdale, NY 10530
USA
Please print this page (or write this same information on a piece of paper) and send it back with your return to the address listed. Please DO NOT use a regular paper envelope as the product may break through the envelope and get lost in transit. Thank you for shopping with our store!