Questions | Contact
Select your question below.
Note: There is a "contact us" option below.
How do I return an item (refund, exchange or warranty)?
What is your refund, exchange or warranty policy?
How can I checkout & pay (or use store credit)?
How can I view the status of my order?
Do you offer bulk prices or custom engraving?
What is your processing time?
What are your shipping costs?
Why didn't my coupon code work?
Do you ship internationally?
What payment methods do you accept?
Why was my non-received order marked delivered?
How do I care for my jewelry (Instructions)?
Do you list prices on invoices / drop shipping?
Why did I receive "cart empty" or "http errors"?
What is your company information?
How can I email the store directly?
FREQUENTLY ASKED QUESTIONS
QUESTION: I am trying to place an order on my computer / device, but I keep getting errors.
TO REPORT STOLEN MAIL THAT WAS MARKED DELIVERED (POST OFFICE USPS ONLY):
Follow steps 1-14, or click the hyperlink below and follow steps 4-14.
STEP 1: Go to the USPS web site and click “Help”
Note: You may also visit your local post office with the tracking number we provided to you, and request a complaint form for mail theft. The postal inspector and/or postal staff can help guide you through this process. Once completed, they will give you a claim number.