Questions | Contact
Note: There is a "contact us" option below.
How do I return an item (refund, exchange or warranty)?
What is your refund, exchange or warranty policy?
How can I checkout & pay (or use store credit)?
How can I view the status of my order?
Do you offer bulk prices or custom engraving?
What is your processing time?
What are your shipping costs?
Why didn't my coupon code work?
Do you ship internationally?
What payment methods do you accept?
Why was my non-received order marked delivered?
How do I care for my jewelry (Instructions)?
Do you list prices on invoices / drop shipping?
Why did I receive "cart empty" or "http errors"?
What is your company information?
How can I email the store directly?
FREQUENTLY ASKED QUESTIONS
QUESTION: I am trying to place an order on my computer / device, but I keep getting errors.
TO REPORT STOLEN MAIL THAT WAS MARKED DELIVERED (POST OFFICE USPS ONLY):
Follow steps 1-14, or click the hyperlink below and follow steps 4-14.
STEP 1: Go to the USPS web site and click “Help”
Note: You may also visit your local post office with the tracking number we provided to you, and request a complaint form for mail theft. The postal inspector and/or postal staff can help guide you through this process. Once completed, they will give you a claim number.
IMPORTANT items listed as "Final Sale" are NON-returnable - All Antiques, Autographs and Vintage items are NOT returnable (unless defective or sent in error.) There is a 60 day warranty on all items covering defects - unless an extended warranty is noted and specified in the listing.
For all other items: If you don't like the item, need a different size or style, or it was defective upon arrival, we have a flexible 60-day return policy that starts the day you receive your item in the mail. If it's defective or sent in error, we will reimburse for USPS first class standard shipping upon return (see "Returns" page). Some of our modern jewelry includes a one year warranty / guarantee (which will be noted on the product listing) protecting it from damage and defects. The warranty will be listed on the product listing page if it qualifies. The warranty guarantee on those qualified items covers a one-time free same size and style replacement exchange of your item within one year of purchase. If your covered item has a manufacturing defect (chipping, breaking, etc.), we will replace your purchased item at NO extra charge to you as long as the defective item is returned to us within one (1) year of the date of delivery.
(Please note: The warranty does not cover size changes due to weight loss/gain, lost items or damage due to resizing, soiled items, and/or alterations are also NOT covered. Warranty EXCLUDES Autographs, Antique and Vintage Items).
Under the one year warranty protection guarantee plan, customers are responsible for all postage fees associated with the initial return back to our warehouse. We will ship the exchange back to you FREE of charge via standard mail. NOTICE: For rings, you can measure your appropriate size using our printable and on-screen ring sizer site page link.
Please note that returned items that are not sent in error or non-defective may incur a 15-20% restocking fee (deducted on refunds only) and non-refundable shipping costs. We DO NOT have a restocking fee on store credit or exchanges nor warranty replacement. Please be advised that refunds are NOT available for e-Gift cards, or personal items such as piercing body jewelry (i.e. earrings, navel rings) due to federal health regulations unless they are damaged, defective or sent in error.
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