FREQUENTLY ASKED QUESTIONS
QUESTION: I am trying to place an order on my computer / device, but I keep getting errors.
- INTERNET EXPLORER: Tools > Internet options > Allow Cookies
- FIREFOX: Preferences > Privacy > Allow Cookies
- CHROME: Preferences/Settings > Advanced Settings > Privacy > Allow Cookies
- SAFARI: Preferences > Privacy > Allow Cookies
- MOBILE PHONES: Settings > Select the Browser > Internet Options / Privacy > Allow Cookies
QUESTION: How can I checkout and pay properly (or use store credit)?
ANSWER: Add your items to the cart > Click "view cart" > Click "proceed to checkout" > Either login to an existing account, create a new account, or select guest checkout > Enter your billing and shipping information > Enter your payment method > Review your order > Confirm order > You will receive an email when the order has been successfully placed, and again when the order has been shipped.
STORE CREDIT: Once store credit has been issued for your return or problematic order, the store credit amount will display in your Seller Savings Direct account. To view your store credit, simply log into your Seller Savings Direct account and click view my account details. If you have store credit available, it will show up at the top of the page under the "My Account > Store Credit" section. To use your store credit, simply log into your account before or during checkout and you will also see your available store credit display above the payment section during the checkout process. If you forgot your password, or did not create one yet, simply attempt login using the original email you used with your previous order, then click "forgot password." A new password will be emailed to you. CLICK HERE TO LOGIN
QUESTION: How can I view the status of my order, and see if the order went through properly?
ANSWER: You have two options! Option#1: For one specific order, click the link on our main page that says "Order Status." Option#2" You may login to your account directly by clicking the "Account" link on our main page (this will allow you to see more specific details regarding all of your past and pending orders). Please note, if you purchased using "Guest Checkout" (and did not register) then you may only use Option#1.
QUESTION: What are your shipping costs?
ANSWER: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the invoice you see before confirming your order. Large orders may qualify for FREE standard shipping.
QUESTION: Do you ship internationally?
ANSWER: Yes, we do ship internationally. Standard mail takes approximately 2-5 weeks. Our Priority mail upgrade takes approximately 6-10 business days (excluding weekends). We may also offer 3-6 business day express mail service at an additional extra cost. We protect your privacy by writing generic descriptions of the package contents on the customs form. For example, if you order a ring, we will only write: "fashion item" on the import/export documents.
QUESTION: My item was marked as "delivered" on the USPS web, but I did not yet receive my shipment. What do I do?
ANSWER: This is a pretty common occurrence with USPS and other carriers. Many times during an "attempt at delivery", the post office marks as package as "delivered." Sometimes they forget to leave a note inside your mailbox informing you that they have attempted to deliver the package, and the mail carrier brings it back to the post office. Please visit your local post office and give them your package's tracking number. More than likely, they will have it in the back storage area. Also be advised, that sometimes it takes 48-72 hours after an initial attempt for the to post office to attempt a second delivery. If you believe a package has been stolen, then we will require you to visit or call USPS.com, UPS, DHL, or FedEx and file a mail theft complaint. This is a legal affidavit which is submitted to the postal inspector. Once you follow the steps below you must send us your claim number so we can verify the claim. Then we will reship or refund the order. Expensive orders will generally have signature request.
TO REPORT STOLEN MAIL THAT WAS MARKED DELIVERED (POST OFFICE USPS ONLY):
Follow steps 1-14, or click the hyperlink below and follow steps 4-14.
Report mail theft to USPS (click here and continue to step 4)
STEP 1: Go to the USPS web site and click “Help”
STEP 2: Click “Contact Us”
STEP 3: Click “Email”
STEP 4: Provide Tracking (found in your purchase history)
STEP 5: Inquiry Type > Select “Problem”
STEP 6: Click Tab “Receiving Mail” >
STEP 7: Select “No Delivery/No Attempt”
STEP 8: Select “I Did not Receive a Specific Item” > then click “Continue”
STEP 9: You can select “Sender Address Unknown” or N/A
STEP 10: Fill out YOUR mailing address and your contact details.
STEP 11: You will receive a case number (please write it down).
STEP 12: Send us the case number
STEP 13: We will verify this number with USPS.
STEP 14: We will reship or refund.
Note: You may also visit your local post office with the tracking number we provided to you, and request a complaint form for mail theft. The postal inspector and/or postal staff can help guide you through this process. Once completed, they will give you a claim number.
QUESTION: I tried to place a large order and my transaction stated: Purchase Order Limit Exceeded.
ANSWER: We have a order limit for all customers to prevent fraudulent card activity. Simply register for an account with us, then contact us by email so we can lift this limit for your individual account.
QUESTION: My coupon code did not work.
ANSWER: Some promotional coupon codes have a one time use limit, for these promotions, you MUST register or login to use the coupon. If that still does not work, the coupon may be expired. Please note most coupon codes cannot be combined. If you attempt to enter more than one code at a time, the previously entered code may be set to inactive. Contact us if you have concerns. Please be advised that we do NOT offer cash for unused or invalid coupon codes.
QUESTION: What is your order processing time?
ANSWER: Large and/or expensive order processing generally takes 2-5 days (before shipment). If we are out of stock or on back order, we will either refund the out of stock items and/or contact you. Please ensure your email and phone number are correct upon checkout. We ship Monday - Saturday. Most items are shipped within 24 - 48 hours (business days) unless otherwise noted, after payment has been cleared. All packages have tracking unless otherwise noted.
QUESTION: What payment methods do you accept?
ANSWER: We accept PayPal, VISA, Master Card, Discover or American Express Card.
QUESTION: What is your refund, exchange and warranty policy?
ANSWER: If you don't like the item, need a different size or style, we have a flexible 60-day return policy that starts the day you receive your item in the mail. If it's defective or sent in error, we will reimburse for USPS first class standard shipping upon return (see "Returns" page). A vast majority of our jewelry priced over $49 each includes a one year guarantee (noted on the product listing) protecting it from damage and defects. The warranty guarantee covers a free replacement exchange of your item within one year of purchase (Please note: lost items or damage due to resizing or alterations are NOT covered). Under the one year warranty protection guarantee plan, customers are responsible for all postage fees associated with the initial return back to our warehouse. We will however ship the exchange back to you free of charge via standard economy mail. Kindly contact us within 14 days (prior to sending back your item). Please visit on our full website (non-mobile) and click on Returns to start your return process. You will be able to choose your return reasons and print out your specified Return Authorization Form (which should be filled out using blue or black ink pen). Please note that returned items that are not sent in error or non-defective may incur a 15-20% restocking fee (deducted on refunds only - unless we issue a store credit) and non-refundable shipping costs. Please be advised that refunds are NOT available for e-Gift cards, or personal items such as body jewelry (i.e. earrings, navel rings) due to federal health regulations unless they are damaged, defective or sent in error.
QUESTION: Do you offer bulk prices?
ANSWER: Unfortunately, at this time we DO NOT offer bulk pricing. Also, we DO NOT offer custom engraving, as it would void our return policy.
QUESTION: I want to send a gift to someone special (or drop ship), do you list prices on your packing slips or invoices?
ANSWER: If you select our "Drop Shipping Service" then we do not send advertising, web site details or display prices on our invoices (we only show product SKU numbers and descriptions). So, feel free to use our drop shipping service. For more information, search for "drop ship" on our store front. IMPORTANT: Please note, for international orders we are required to put a minimum value on the export documents. You are solely responsible for all export taxes (if applicable in your country or region).
ANSWER: SellerSavingsDirect.com is committed to protecting your privacy. We ship items in a durable, high quality poly-mailer and/or box packaging with very little content details on international customs forms. For example, if you order a ring was may write: "Fashion Item." As far as data collection, the information that our site gathers is through aggregated tracking (i.e number of visits) which is information derived mainly by tallying page views throughout our site through Google Analytics and direct clicks from our social media sites. This information allows us to better tailor our content and services to our customers' needs. We will never sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to StoreFront@SellerSavingsDirect.com with 'unsubscribe' as the subject line. We do not sell, trade or rent your personal information to others.
Company Mailing Address:
Seller Savings Direct
P.O. Box 907
Hartsdale, NY 10530
Important Notice: The above address may NOT reflect the actual return address for refunds or exchanges. Only returns (with prior authorization and full tracking) should be sent to the warehouse address we provide to you upon inquiry. Returns without prior authorization information enclosed may not reach the proper exchange or refund service department.
Seller Savings Direct web site.